The Future of Ordering Home Services, Foods, Parcel, Grocery, Taxi and More
@thedor is a multi-service super app that allows you to order home services, food, parcel, grocery, taxi and more from your favorite artisans, stores and fleet-owners
The Future of Ordering Home Services, Foods, Parcel, Grocery, Taxi and More
@thedor is a multi-service super app that allows you to order home services, food, parcel, grocery, taxi and more from your favorite artisans, stores and fleet-owners
@thedor your go-to super app
Discover the powerful features that make @thedor your go-to super app for all your daily needs from home services - parcel - grocery - taxi and more.
Ordering
Get connected to a wide range of artisans and professionals for home services. Enjoy your favorite meals from local restaurants delivered straight to your door.
Fast Delivery
Get items or services delivered faster to your doorstep with ease
Cheaper & Better
Ordering item or services should not be expensive, with less money you can still get quality products or services from @thedor
Join Us Today
Drive for us
Join @thedor team and become a part of our growing community of drivers! As @thedor driver, you'll enjoy the flexibility, competitive earnings, and the satisfaction of providing a valuable service to your community.
Ready to join us? Sign up now and start your journey with @thedor today!
Sell with us
Join @thedor team and become a part of our growing community of vendors and artisans! As @thedor vendor, you'll enjoy the flexibility, competitive earnings, and the satisfaction of providing a valuable service to your community.
Ready to join us? Sign up now and start your journey with @thedor today!
About Us
At @thedor, we believe in making life simpler and more convenient. As a comprehensive super app, @thedor integrates home services, food delivery, parcel services, grocery shopping, courier services, and taxi hailing all in one place, ensuring you have access to essential services right at your fingertips.
Our mission is to connect communities through innovative technology, providing seamless access to everyday services. We strive to offer reliable, efficient, and high-quality solutions that cater to the diverse needs of our users.
Contact Us
We're always here to assist you with any questions or concerns you may have. Whether you need help with our services, have feedback, or just want to get in touch, feel free to reach out to us through the following channels:
Have questions or feedback? We're here to help! Reach out to our customer support team at support@atthedoor.app or call us at 0242109859
Your satisfaction is our priority, and we're committed to providing you with the best possible service. Thank you for choosing @thedor!
FAQs
Need help? Check out our FAQs to find answers to your questions.
How do I create an account?
Download the atthedoor app from your app store, open it, and set your location.
Tap on Menu and select "Login / Register"
Click on "Create An Account" and fill in the required information and click on "Create Account" or "Sign in with Google"
Once verified, you can start using all the features atthedoor has to offer.
How do I book a service?
Follow the steps required for each option and once you’re finished, a provider will accept your order.
How do I withdraw my earnings?
To withdraw your earnings, simply navigate to the "Earnings" section of the app.
From there, you can view your available balance and choose a withdrawal method, such as bank transfer or payout account info.
Follow the on-screen instructions to complete the withdrawal process.
Please note that there may be minimum withdrawal thresholds and processing times associated with each withdrawal method.
How do I open or close my vendor status to start or stop receiving orders?
To manage your vendor status, navigate to the "Vendor" tab within the app. Here, you can toggle between "Open" and "Closed" to control whether your store is available to receive orders.
When you're ready to accept orders, set your status to "Open", and vice versa when you need to temporarily pause order acceptance.
How can I communicate with customers within the merchant app if I need more information during the order process?
The merchant app features built-in communication tools that allow you to chat or initiate phone calls with customers directly. If you require additional information or clarification regarding an order, simply access the order details and use the in-app chat or call function to reach out to the customer.
Can I schedule a service for a later date?
Yes, you can schedule services in advance by selecting your preferred date and time during the booking process.
On the Booking Summary Page, you can select the "Schedule Order" checkbox to set your preferred date and time
What payment methods are accepted?
We currently accept "Cash on Delivery", "Bank transfer" and "in-app wallet"
How are service providers selected?
All service providers undergo a thorough vetting process, including background checks and verification of their qualifications
Can I choose a specific service provider?
Yes, you can select a preferred service provider based on their ratings and reviews.
What if I am not satisfied with the service?
If you are not satisfied, please contact our customer support team, and we will work to resolve the issue.